Returns & Exchanges

General policy: Footwear must be tried indoors to remain return-eligible. Please test fit on clean floors. Shoes worn outdoors (mud, dirt, heavy scuffing) are not eligible for return/exchange.

Altra Running: We honor a 30-day Trial Runs guarantee on Altra footwear. You can run in them and still return them for a full refund within 30 days if the fit isn’t right.

Apparel should be unworn / unwashed and in original condition. Keep tags attached (if applicable), for the fastest processing.

Skincare returns are accepted for unopened/unused items only.
Not sure what fits your barrier? Talk to our Pit Crew or stop by the Pit Stop—we’ll help you choose (and when available, we’ll include samples).

Refunds go back to your original payment method. Prefer store credit instead? Let us know when you start your return—we’ll issue credit so you can shop right away.

Email customerservice@ustrada.com with your order # and photos (item + packaging). We’ll confirm the fastest fix—replacement, refund, or store credit—based on the situation.

Absolutely. Your order confirmation email has what you need to start a return. Can’t find it? No problem—email customerservice@ustrada.com with the name and email used at checkout, and our Pit Crew will help you out.