Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• In the same condition that you received it
• Unworn or unused, with tags
• In its original packaging
• Beauty and Wellness products must be unopened and unused

You’ll also need the receipt or proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Lingerie and underwear

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@ustrada.com.

How to Start a Return

To initiate a return, you can contact us at customerservice@ustrada.com. You can also select a return reason in your order for our review. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Additional Questions

For any questions regarding returns, feel free to contact us at customerservice@ustrada.com.