Contact Us

Give us a call: 1-833-878-7232
Mon - Fri, 9am - 9pm PT

Q1: How can I check on my order after it has been placed?

If you would like to check the status of your order, make sure you sign in to your account under Login or My Account. From here you can view your order status, view past orders, make changes to your account information, change your password, and store alternate addresses (for shipping to friends and family!).

Q2: How can i track my order?

Upon checkout, an email will be sent to you to confirm your order. Once your order has shipped, you will receive an additional email with a tracking number.
To track the status of your shipment, click on the tracking number directly from your email or by logging into your account and selecting “Order History”. From there, you can also see if your order is awaiting fulfillment or has shipped. 

Q3: How do i cancel or change my order after it is placed?

If you wish to request a change or cancellation, please contact our Customer Service team at 1-833-878-7232 or, and we will do our best to accommodate your request. Unfortunately, we cannot change or cancel an order once it has been processed.

Q4: Is secure?

Yes, of course! We know security is important to you so we protect every single purchase using Secure Socket Layer (SSL) encryption technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected. You can be assured that your purchases are safe and secure.

Q5: What forms of payment can i use?

We accept Visa, MasterCard, American Express, and Discover. We also accept Apple Pay, PayPal and Klarna.

Q6: Will you charge sales tax on my order?

The amount of tax displayed during the checkout process is an estimate and may change between the time you place an order and the time that it ships. The actual amount of tax will be calculated based on the applicable state and local taxes at the time of shipment .

Q7: What is Klarna?

Klarna makes shopping with us more convenient and flexible, giving you the option to pay later or break down your payments into 4 easy installments.

Q8: How do I pay with Klarna?

Add your Ustrada favourites to your cart and head to the checkout. Select Klarna as your payment method to pay in 4 installments. All you need is a US bank account, to be over 18 years old, and have a US residential address. No interest or fees. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.

Q9: How does Klarna work?

Once your order is confirmed, you will receive an email from Klarna with payment instructions to let you know when and how you will need to pay. We’ll send your order to you as normal. You will have 30 days to complete the payment online, at your convenience and at no extra cost. You can pay via debit card or bank transfer. You'll receive a reminder two days before your payment is due, and you'll also receive email reminders. If you do not pay for your order on time, you may no longer be able to access Klarna’s payment options for future purchases. If a payment is late, Klarna will contact you over a period of several months to try and arrange repayment of the outstanding balance. If after a period of several months you have not repaid, Klarna may use a debt collection agency to recover the outstanding balance which may affect your credit rating.