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FAQs

ORDERS

How can I check my order status?

Once your order is placed, you will receive a confirmation email with a tracking link. You can also check your order status by logging into your account.

Can I cancel or modify my order after placing it?

We process orders quickly, so modifications or cancellations may not always be possible. If you need to make changes, please contact our support team as soon as possible.

How long does it take to process my order?

Orders are typically processed within 1-3 business days. Processing times may vary during peak seasons or promotional events.

PAYMENT

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods.

Is my payment information secure?

Yes, of course! We know security is important to you so we protect every single purchase using Secure Socket Layer (SSL) encryption technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected. You can be assured that your purchases are safe and secure.

Do you offer installment payments?

Yes, we offer installment payment options through Klarna, Afterpay, or other providers where available.

What should I do if my payment fails?

Please double-check your card details, ensure your billing information is correct, or try another payment method. If the issue persists, contact your bank or our support team.

SHIPPING & DELIVERY

What shipping options do you offer?

We offer standard and express shipping options. Available shipping methods and rates will be displayed at checkout.

How long does shipping take?

Shipping times vary depending on your location and selected shipping method. Estimated delivery times are provided at checkout.

How can I get assistance if I need it?

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How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

RETURNS & EXCHANGES

What is your return policy?

We accept returns within 30 days of delivery for unused and unworn items in their original condition. Some exclusions may apply.

How do I request a return or exchange?

We offer a self-service return portal for quick and hassle-free returns or exchanges. Follow these steps to initiate your return:

Go to "Order" in the Footer – Scroll to the bottom of our website and click on the "Order" link in the footer.

Choose the Item(s) to Return or Exchange – Select the product(s) you wish to return or exchange and specify the reason.

Select Your Return Method – Choose whether you’d like a refund, store credit, or an exchange for a different size/color (if applicable).

Receive Your Return Shipping Label – Once we review and approve your return request, we will send you a return shipping label via email.

Ship Your Return – Print the label, attach it to your package, and drop it off at the designated shipping carrier location.

Receive Your Refund or Exchange – Once we receive and inspect your return, we will process your refund, store credit, or send out your exchange. Refunds are typically issued within 5-7 business days.

📌 Important Notes:

Items must be unused, unworn, and in original packaging to qualify for a return.

Some items may be final sale and not eligible for return. Please check our Return Policy for details.

Do I need to pay for return shipping?

No, we cover the cost of return shipping! Once your return request is approved, we will provide you with a prepaid return shipping label via email. Simply print the label, attach it to your package, and drop it off at the designated shipping carrier location.

📌 Important Notes:

Return shipping is free for eligible returns.

Items must be unused, unworn, and in original packaging to qualify for a return.

Some items may be final sale and not eligible for return. Please check our Return Policy for details.

How long does it take to process a refund?

Once we receive and inspect your return, refunds are typically processed within 5-7 business days.

PROMOTIONS & DISCOUNTS

Do you have any promotions or discounts?

Yes! We offer promotions and discounts, but they are not on a fixed schedule. Keep an eye on our website and subscribe to our newsletter to stay updated on exclusive sales, special offers, and limited-time discounts.

How do I apply a discount code?

Enter your discount code at checkout in the designated field. The discount will be applied before payment.

Why isn’t my discount code working?

Ensure the code is entered correctly, has not expired, and meets all applicable conditions. If the issue persists, contact our support team.

Can I return items purchased with a discount?

Yes, but refunds will be processed based on the discounted price paid. Some sale items may be final sale—please check the product description.

MEMBERSHIP & REWARDS

Do you have a membership program?

Yes! Join our VIP Rewards Program to earn points, unlock exclusive discounts, and get early access to new collections.

How do I sign up for the membership program?

Simply create an account on our website and start earning points with every purchase.

What are the benefits of becoming a member?

Members enjoy perks such as exclusive discounts, early access to sales, and reward points redeemable for future purchases.

How do I redeem my reward points?

Log into your account, go to the Rewards section, and follow the steps to redeem your points at checkout.

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