Contact Us

Give us a call: 1-833-878-7232
Mon - Fri, 9am - 9pm PT

Q1: How much will it cost to ship my order?

We offer FREE Standard 1-3 Day Shipping on all U.S

Standard 1-3 Day Shipping (orders over $50) FREE

Standard 1-3 Day Shipping (orders under $50) $6.50

Guaranteed 2 Business Day $10.95

Shipping Guaranteed 1 Business Day Shipping $16.95

Q2: When will my order ship? orders are shipped on business days (Monday - Friday).Pending order verification, all orders placed with standard shipping will ship within 2-3 business days from the day your order is placed. You will receive a shipping confirmation email with a tracking number once your order has shipped.

Q3: I haven’t received my order, my order is missing items or damaged, or my shipment is late?What's next?

Please contact our Customer Service team at 1-833-878-7232 or Within 15 days of receiving your package and we will do our best to help resolve any issue.

If damage occurred to the product in your shipment, please keep the box, the packing materials and the product(s) inside and contact us immediately.

Q4: Will there be shipping delays during the holidays?

Shipments may experience brief delays during high volume periods, national holidays or inclement weather. Most orders are delivered within 5 - 7 business days from order date. Please expect a delay in customer service responses and with shipping on any orders made during that time.

Q5: Can I return or exchange my purchase if I don't like it?

Yes.If you are not completely satisfied with a Ustrada purchase or gift for any reason, Ustrada welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.

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